Politique de remboursement

We want you to love your Sharon Said purchase. If you are not completely satisfied, we offer a 7-day easy return policy. Your satisfaction is always our top priority.


How to Return & Refund


• Step 1: Submit a Request
Please contact our Customer Service team via email at service@sharonsaid.net or via WhatsApp at +8618013517518, specifying the item(s) you wish to return and the reason.

Please note: To ensure your return is processed smoothly and sent to the correct address, please contact us to obtain a return confirmation before shipping your package.

• Step 2: Repack the Item
Once you receive the return confirmation, please repack the item(s) in their original packaging and clearly write your order number on the outer package.

• Step 3: Ship the Package
Drop off your return at your local post office. We highly recommend using a trackable shipping service for a secure option.

• Step 4: Refund Processing
Once received, your return will be inspected and processed within 5-7 business days. Refunds will be issued back to your original payment method, and a confirmation email will be sent to you automatically.

Please note: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer.


Return Conditions


Thank you for shopping at Sharon Said. To ensure the highest quality, many of our items are made-to-order. We highly recommend that you carefully confirm your size, color, and style before placing an order.

  • Return Window: You have 7 days from the date of delivery to determine if the item is suitable for you. If you wish to return the item, please reach out to us within this 7-day period.
  • Standard Sizes: Most of our dresses are made to order, including standard-size items. To reduce waste and support more sustainable shopping, we encourage customers to carefully review size, color, and style before purchasing. All eligible returns are subject to a 10% restocking fee.
  • Non-Returnable Items (Final Sale): The following items cannot be returned, refunded or exchanged: ① Items On Clearance, ② Accessories, ③ Customized Items, Wedding Dresses, Haute Couture, and Made-to-Order Items, ④ Flash Sale Items, ⑤ Black Friday Specials (including 70% off section/ 30% off section/ $9.9 section).Items with non-returnable marks and free gifts cannot be returned.
  • Product Condition: Items must be returned unworn, unwashed, undamaged with all original tags attached. We do not accept a returned item that's worn, damaged, washed or altered in any way.
  • Shipping & Liability: Customers are responsible for all return shipping costs; Cash on Delivery (COD) shipments are not supported. We are not responsible for returns lost or damaged during transit, or for any customs delays.
  • Failed Deliveries & Wrong Addresses: Please ensure your shipping address is correct before finalizing your order. If a package is returned to us due to an incorrect address provided by the customer, an unavailable recipient, or a refusal to accept the shipment, the actual shipping costs incurred by the carrier will be deducted from your refund.

    Please note*

    • For returns requested by the customer, the customer is responsible for return shipping costs. And the costs of the original shipping fees will not be refunded.

    • Returns of 2-3 items from single or multiple orders are subject to a 15% restocking fee that will be deducted from the refund amount; Returns of 4 or more items from single or multiple orders are subject to a 30% restocking fee that will be deducted from the refund amount.


Cancellation Policy

We understand that ordering a dress for a special occasion is an important decision. Since many of our items are made-to-order, order cancellations are highly time-sensitive and depend on the current stage of fulfillment:

  • Before Shipment: If you need to cancel your order before it has been shipped, please contact us immediately at service@sharonsaid.net .The cancellation and refund eligibility depend on the elapsed time since payment:
    Within 24 hours of payment: 95% refund + shipping fee.
    24–72 hours after payment: 80% refund + shipping fee.
    72–120 hours after payment: 50% refund + shipping fee.
    > 120 hours after payment: Refund of shipping fee only.
  • Once Shipped: Once your order has been dispatched, it enters the logistics network and can no longer be canceled. Upon delivery, standard-size items are eligible to follow our standard return process if you still wish to return them. Please note that custom-sized or custom-design orders remain final sale and cannot be returned once shipped.


If you wish to cancel your order, please contact our support team immediately.