Politique d’expédition
1. WHERE WE SHIP TO
Sharon Said can ship our products worldwide.We usually use the following air transport: DHL (www.dhl.com), UPS (www.ups.com), FedEx (www.fedex.com), CNE (www.cne.com).We partner with top international carriers to ensure fast and secure delivery.
2. SHIPPING & PROCESSING TIME
To ensure every dress meets our quality standards, all items (except the "Ready to Ship" collection) are handcrafted upon order.
Total Delivery Time = Tailoring/Processing Time + Shipping Time.
Tailoring & Processing Time:
- Standard Size Orders: 10–18 business days.
- Custom Size/Design Orders: 15–22 business days.
- Stock Design (Ready to Ship): 1–2 business days.
- Rush Orders: 7–10 business days (Please contact us for availability).
Shipping Methods & Time:
- Express Shipping (DHL/FedEx/UPS): 3–5 business days.
- Standard Shipping: 7–10 business days (Region dependent).
Note: We strongly recommend placing your order at least 6–8 weeks before your scheduled event to allow for any unforeseen transit delays or local alterations.
| Shipping Regions | Shipping Methods | Shipping Time | Total Delivery Time | Shipping Costs |
|---|---|---|---|---|
| The USA, Australia & Canada | Express Shipping | 3-5 business days | 13-23 business days | From $29.90 |
| Standard Shipping | 7-10 business days | 17-28 business days | From $19.90 | |
| Countries in Europe | Express Shipping | 3-5 business days | 13-23 business days | From $29.90 |
| Standard Shipping | 7-10 business days | 17-28 business days | From $19.90 | |
| Middle East Countries | Express Shipping | 3-5 business days | 13-23 business days | From $29.90 |
| Standard Shipping | 7-10 business days | 17-28 business days | From $19.90 | |
| Countries in Asia-Pacific | Express Shipping | 3-5 business days | 13-23 business days | From $29.90 |
| Standard Shipping | 7-10 business days | 17-28 business days | From $19.90 | |
| Other International Regions | Express Shipping | 3-5 business days | 13-23 business days | From $39.90 |
| Standard Shipping | 7-10 business days | 17-28 business days | From $29.90 |
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Please note: The 'Total Delivery Time' in the table above is based on Standard Size orders. For Custom Size, Stock Design, or Rush Orders, please adjust the total timeframe by adding their respective Tailoring Time to the Shipping Time.
3. Shipping Rates & Policies
We offer worldwide shipping to ensure every customer can walk into their special moment wearing their dream dress.
- Free Shipping: Enjoy FREE Standard Shipping on all orders over $299, with no weight restrictions.
- Standard Orders: For orders under $299, a standard shipping fee applies at checkout based on your selected delivery region.
- Express Upgrades: Need your dress sooner? Premium Express Shipping options are available at checkout. Shipping fees vary depending on the destination country.
4. Customs Duty & Tax
For international orders, shipments may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the recipient's responsibility. Custom policies vary widely from country to country; please contact your local customs office for more information. Please note that customs clearance procedures can potentially cause delays beyond our original delivery estimates.
5. SHIPPING ADDRESS
Please ensure your shipping address is correct and complete before placing your order. Deliveries must be made to valid residential or business addresses.
Once the package has been shipped, address modifications cannot be accommodated. Please note that some remote regions may not support Express Shipping services. While we recommend using physical residential or business addresses to ensure reliable courier delivery, if a P.O. Box address must be used, please note that shipping times may be extended or limited to Standard Shipping. Orders with incorrect or incomplete addresses may experience transit delays or delivery failures; our support team will work with you to resolve delivery issues, though additional reshipping fees may apply.
6. TRACKING INFORMATION
You will receive a shipping confirmation email with tracking details once your order has been shipped.
Tracking updates may take 3–7 business days to appear on the carrier's platform due to international transit or customs clearance procedures. If your tracking status shows “Delivered” but you have not yet received your package, please try the following steps:
- Check your secure mailbox, front porch, or inquire with neighbors.
- Contact your local courier or local post office directly with your tracking number for real-time updates.
If the issue persists after taking these steps, please contact our support team immediately, and we will assist you in opening an investigation with the carrier.
7. DELIVERY DELAYS & EXCEPTIONS
While we strive to meet our stated delivery timeframes, please note that all shipping and delivery days listed across our policy are based on business days.
Occasional delays may occur due to exceptional circumstances beyond our control, such as:
- Severe weather events or natural disasters
- Postal or carrier strikes
- Customs inspection or clearance holds
- Holiday season peak volumes (e.g., during major international holidays when airport freight volumes surge significantly)
Need Your Order Urgently? If you require your dress urgently for a specific event or date, please contact us in advance before placing your order. Our team will prioritize and arrange production and shipping for you as soon as possible.
In the event of an unexpected shipping delay, our customer support team will actively monitor your package status and keep you updated. If your package experiences an extended delay due to these exceptions, please contact us at service@sharonsaid.net or via WhatsApp at +8618013517518, and we will provide appropriate solutions, including tracking investigations or reshipment options.
IMPORTANT NOTES
To guarantee that your garments arrive well ahead of your scheduled event, we highly recommend placing your order as early as possible. We are dedicated to providing a safe, reliable, and high-quality delivery service for every order.
