FAQ

Our Store

We are available Monday to Saturday, 8:30 AM – 6:00 PM (PST). We are closed on Sundays and major holidays.During holidays or non-business hours, responses may be delayed. All inquiries received outside working hours will be replied to in the order they are received on the next business day.

You can reach us through the following channels:

WhatsApp: +8618013517518

Email: service@sharonsaid.net

Live Chat: Available on our official website

Our customer service team is always ready to assist you with your order, shipping, and product inquiries.

Sharon Said is an online-only store.We do not have any physical retail locations at this time.However, shopping online allows us to offer more styles, better prices, and worldwide delivery directly to your door.

Sharon Said is dedicated to designing and providing elegant, high-quality dresses at affordable prices.

With years of professional expertise in the fashion industry, we have built a vibrant global community of satisfied customers and earned strong trust through our commitment to excellence.

We focus on quality craftsmanship, trend-driven designs, and attentive customer service to ensure every customer enjoys a confident, seamless, and deeply satisfying shopping experience.

Account

We respect your privacy and take data protection seriously. Your personal information is kept confidential and used only to process and deliver your orders.

When you visit our website, some information may be stored in your browser, such as your name, address, phone number, and postal code to improve your shopping experience.

We also use cookies to recognize your device and provide faster and more convenient access to our website. You may disable cookies in your browser settings, but some site features may be limited.


You can easily place an order through our online store.Simply add your selected items to the shopping bag, then go to your bag and proceed to checkout.Fill in your shipping and payment details, then confirm your order.Once your order is placed, you will receive an order confirmation email.

Most login issues are caused by incorrect email or password entry. Please double-check your information and try again.

If you originally signed up using Facebook or Gmail, please use the corresponding “Sign in with Facebook” or “Sign in with Google” option to log in.

If you still cannot log in, please reset your password or contact our support team for assistance.

No, you do not need to register to place an order.

You can check out as a guest by filling in your shipping and payment details at checkout.

However, registering an account allows you to track your order status and view order history more easily.

Payment

If you have an unpaid order and want to use a different payment method, it is easy to update.
Sign in to My Account
Click My Orders in the upper right corner
Select the unpaid order
Click Edit Order
Choose your desired payment method and complete payment

Only one promotional or coupon code can be applied per order.We recommend saving additional coupons for your next purchase.

Possible reasons for payment failure include: ①Incorrect or incomplete card/account information, ②Insufficient balance or credit limit, ③Card not enabled for international,online transactions, ④Online payment limit set too low by your bank, ⑤Temporary technical issue with the payment system.

We suggest the following solutions: ①Double-check your card details, ②Try another credit/debit card, ③Contact your bank to enable international online payments, ④Use PayPal for a faster and more secure checkout experience.

Tip: PayPal is recommended for the fastest and most secure payment experience.

Orders

Unfortunately, we do not offer cash on delivery (COD) at this time. All orders must be paid online through our secure payment methods to ensure fast and safe processing.

After placing your order, you will receive an order confirmation email. Once your order is shipped, we will send a second email with your tracking number and tracking link (if available). You can also check your order status anytime in the “My Orders” section of your account.


We offer two types of products: in-stock items and made-to-order dresses.

In-stock items can be shipped within 48 hours after order confirmation.

Made-to-order dresses are individually produced after your order is placed, requiring additional production time to ensure quality and craftsmanship.

The exact production and shipping time varies by product and destination, and can be found on each product page. If you have any questions or need assistance, you are also welcome to contact our customer service team at any time.

Once your order is ready, it will be shipped promptly, and a shipping confirmation email with tracking details will be sent to you.


If you need to change or cancel your order, please contact us as soon as possible before the order is shipped.

Once the order has been shipped, we are unable to make changes or cancellations.

Please refer to our Return & Refund Policy for more details.

Yes, your payment information is fully protected.

We use secure payment systems and appropriate technical and organizational safeguards to protect your personal and financial data from unauthorized access, loss, or misuse.

For more details, please refer to our Privacy Policy.

If you did not receive an order confirmation email, please do not worry. Your order may still be successfully placed.

Please try the following steps:

Check your spam or junk folder.

Make sure you are checking the correct email account used at checkout.

Log in to your account and check “My Orders” to view your order status.

Check your bank statement to confirm whether the payment was successfully processed.

If you still cannot find your order, please contact us with your full name, email, phone number, and shipping address so we can assist you.

Delivery

After you place your order, we will first confirm stock availability.

If the item is in stock, it will be shipped within 48 hours.

If the item is not in stock, we will arrange production before shipment.

Note: You can find the SKU on the product page of your order. If you have any questions, please feel free to contact our customer service team.

To ensure every dress meets our quality standards, all items (except "Ready to Ship" collection) are handcrafted upon order. Total Delivery Time = Tailoring/Processing Time + Shipping Time.

  • Tailoring Time: * Standard Size Orders: 10–18 business days.Custom Size/Design Orders: 15–22 business days.Stock Design (Ready to Ship): 1–2 business days.Rush Orders: 7–10 business days (Please contact us for availability).
  • Shipping Time: * Expedited Shipping (DHL/FedEx/UPS): 3-5 business days.Standard Shipping: 7-10 business days (Region dependent).

Note: We strongly recommend placing your order at least 6–8 weeks before your scheduled event to allow for any unforeseen transit delays or local alterations.

Once your order is shipped, a tracking number will be updated in your order details.You can track your package through the following platforms:

4PX: http://track.4px.com/#/

17TRACK (Airmail): https://www.17track.net/en

CNE: https://www.cne.com/english

We offer Free Standard Shipping on all orders over $299.

For orders under $299, or if you choose expedited shipping, shipping fees will be calculated automatically at checkout based on order weight, destination country, and selected shipping method.

Shipping costs may vary depending on the following factors:

  • Order weight
  • Destination country
  • Selected shipping method

If you have any questions about shipping options, feel free to contact our customer service team.

If you need to change your shipping address, please contact us as soon as possible.

Address changes are only possible before the order is shipped.

Once the package has been shipped, the address cannot be modified.

We offer worldwide shipping to almost every country and region, including North America, South America, Europe, Asia, Africa, and Oceania. No matter where you are, we strive to deliver our products to your doorstep.

We partner with leading and trusted international carriers to ensure your order is delivered safely, securely, and efficiently.

Important Notes:
• As all items are shipped internationally, customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.

• If your country or region is not available at checkout, please feel free to contact us for assistance.

At Sharonsaid, we work hard to ensure every order is delivered safely and on time. However, once shipped, delivery is handled by the carrier and may be affected by external factors beyond our control.

📦 Tracking Delay / No Update
If your tracking has not been updated, please first check with the carrier for the latest status, or contact our support team for assistance.
🚚 Marked as Delivered but Not Received
Please allow 2–3 hours and recheck the delivery location. We also recommend checking with neighbors, reception, security, or your building management.
⚠️ Lost or Stolen Packages
Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen items. We recommend using a secure delivery address.
🔄 Returned Packages
If a package is returned due to an incorrect address or delivery failure, please contact our customer service with your order number for assistance.
💌 If you need further help, feel free to contact our support team anytime.

Size & Product

Our product images are carefully adjusted to display colors as close as possible to the actual fabric. However, due to lighting, camera settings, and screen differences, slight color variations may occur.

The actual color of the dress you receive shall prevail.

Please refer to our size chart to choose the correct size. If your measurements match our standard size chart, we recommend selecting a standard size.

If your measurements do not match standard sizes, we recommend choosing custom sizing for a better fit.

Yes, we offer custom sizing services. Please provide accurate measurements when placing your order to ensure the best fit.

Yes, we accept customization based on reference pictures, and minor reasonable modifications can be discussed to better suit your preferences.

As this is a made-to-order process involving pattern making, fabric sourcing, and production, the production time is approximately 25–30 days.

To ensure the best result, please provide 4–5 clear reference images and contact our customer service before placing your order.

We do not accept major changes to the original design. However, minor adjustments (such as length, neckline depth, sleeves, or small detailing changes) may be possible depending on the design.

Please contact our customer service team for confirmation before placing your order.

Yes, please follow the tips below to ensure accurate measurements.

When measuring, please keep the tape measure relaxed and close to your body, but not too tight or too loose. It is best to measure while wearing light clothing or underwear for the most accurate result.

Please note: If the fabric is stretchy, it may allow 1–2 inches (2–4 cm) of flexibility.

Bust: Measure around the fullest part of your bust, keeping the tape level and comfortable.

Waist: Measure around the narrowest part of your natural waist. Do not pull the tape too tight.

Hips: Measure around the fullest part of your hips, keeping your feet together.

Length:

  • Dresses/tops: measure from the top of the shoulder to the hem.
  • Strapless dresses: measure from the highest neckline point to the hem.
  • Bottoms: measure from the top of the waist to the hem.

Still need help? Send us a note.

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